Fair use
Use the store, Floor Finder, account, forms and order lookup only for lawful personal or business purchasing and genuine support. Provide accurate information and respect other people’s privacy and rights.
Prohibited activity
Do not probe security, automate excessive requests, scrape account or customer data, interfere with checkout, use stolen payment details, submit harmful code, impersonate another person, send abusive or unlawful content, or use forms for unsolicited promotion.
Submitted content
You retain rights in enquiry content and grant us permission to use it only to assess and respond to the request, fulfil an order, prevent abuse and meet legal duties. Do not submit confidential third-party data you are not authorised to share.
Our response
We may rate-limit, reject, suspend or investigate misuse, preserve evidence and report conduct where legally required. Legitimate consumer rights, complaints and accessibility requests are not restricted by this policy.